Purchase Terms and Conditions

Your registration with Ship My Room and your purchase of our services is subject to the following Purchase Terms and Conditions (“Purchase Terms”), together with our website Terms of Use and Privacy Policy https://shipmyroom.com/privacy-policy/, which are incorporated into these Purchase Terms.


Upon purchase and submission of payments to purchase our services, you acknowledge and accept the Purchase Terms as listed below.

1. Service Description

Ship My Room services consists of coordinating the packaging, pickup, shipping, storage and delivery of personal items.  

2. Registration Information

Upon registration for our services, a small amount of personally identifying information is necessary. Required registration information includes your name, address, phone number, email address and other personally identifiable information. All information that we collect is subject to our Privacy Policy https://shipmyroom.com/privacy-policy/. By registering with the website you are agreeing to the collection and use of your information as disclosed in the Privacy Policy.

Ship My Room is not responsible for any errors in the information that you submit to Ship My Room in registering or placing your orders, including without limitation any additional fees or misdeliveries that may result from your errors.

3. Card Information

All payments must be made by credit or debit card. Ship My Room does not accept payments in the form of checks or cash. You should never provide any Ship My Room representative any checks or cash under any circumstances.

Card information and payments will be processed through Stripe or Paypal, a third party service provider. Ship My Room will not store Cardholder Data or Sensitive Authentication Data in its own servers. However, the card used for registration fees will be kept on file with Stripe or Paypal. This card on file will be used to charge any service charges or related fees. You will not be invoiced or notified prior to Ship My Room charging your card on file. You may change the card on file by contacting Ship My Room representatives.

In the event that Ship My Room is unable to process your credit or debit card information for any reason, you acknowledge that you remain indebted to Ship My Room until the balance due is submitted by you and received by Ship My Room. Should you fail to pay the remaining balance, Ship My Room reserves the right to retain your belongings until full payment is received. You understand and acknowledge that delayed payments may cause delivery delays and rescheduling fees that may result from rescheduling delivery. Balances for storage services that are not paid within the storage period may result in the holding of the items as collateral until payment; if payment, is not received your belongings will be deemed abandoned and may be auctioned.

4. Prices and Fees

All prices and fees are on the shopping cart portion of our website. Prices are subject to change without notice. The price for your service order on the date and time you place your order is the applicable price for your order.

In addition to the prices, various fees may apply as described below for special arrangements or changes. Ship My Room will charge and you agree to pay any of the fees that apply to you. These fees are necessary to compensate Ship My Room for its additional expenses incurred as a result of the deviation from the standard procedures and practices of the Ship My Room services.

Prices for storage services are per each 4-month storage period as defined as summer, fall semester or spring semester.

If you choose a shipping service, any shipping fees will be charged to you in addition to the Ship My Room services.

Accounts with an outstanding balance after 30 days from the time of pickup will be assessed a $50 late payment fee. This fee will be applied for each subsequent 30 day period in which the account carries a balance. Items will be held by Ship My Room until balance is paid in full.

5. Pricing additional items

Each box and each item that does not fit in a box is a separate “Item” for purposes of pricing the Ship My Room services as that term is used below. Ship My Room reserve the right to pack and or repack items that are overweight or not deemed safe for transport and are subject to additional fees.

6. Access to Residence Halls

Ship My Room follows and adheres to all terms and conditions of university housing policies as made known to Ship My Room.

7. Contract Signatures

At the time of ordering services, you will be allowed to designate an alternate contact for your order (“Alternate Contact”). Choose your Alternate Contact wisely as this individual will be entrusted with your belongings in your absence, for signing for pickup or delivery, for authorizing the charge for the services to the card on file, and for confirming the physical state of your belongings on delivery. Your Alternate Contact can be changed by contacting Ship My Room. Ship My Room is entitled to rely upon the representations made by your Alternate Contact and by identifying your Alternate Contact you hereby authorize them to sign on your behalf to approve card charges, transfer custody of your Items, and confirm their delivery and physical state at delivery. You may not dispute or challenge charges or the physical state of your Items as approved by your Alternate Contact.

8. Storage Services

Our storage services require a pick up and delivery of your Items.

A. Scheduled Pick Ups and Deliveries
When you place your order for storage, you schedule your preferred pick-up and delivery date and location.

Pick ups and deliveries that are scheduled during a Ship My Room standard move period for a standard Ship My Room campus location are included within the cost of the Ship My Room storage service. Students that select their date after the standard moving period may be assessed a peak pickup/delivery fee as listed at https://shipmyroom.com. Schedule your pickups and deliveries as far in advance as possible to help avoid these fees.

We can schedule an “on-demand” pick-up or delivery of your Items, outside of the Ship My Room standard move period within your campus location and/or outside of the standard Ship My Room campus location. However, these on-demand pick-ups and deliveries may result in fees ranging from $30 to $300 depending on date and location and are subject to Ship My Room’s approval based on the availability of moving teams.

You are required to be present at the specified pick-up and delivery location during the scheduled time and date. If you will not be present at pick-up or delivery, the Alternate Contact must be present.

If neither you nor your Alternate Contact is available at the scheduled pickup to provide your Items to Ship My Room, you may be charged an additional fee for rescheduling your pickup. At your or your Alternate Contact’s request, if there is no one present at delivery, Ship My Room may leave your Items outside the scheduled delivery location and Ship My Room’s responsibility and liability for your Items terminates at that time. In such case, the Ship My Room representative will sign the delivery form, indicating the physical state of the Items as of delivery, which will be the authoritative statement as to the condition of your Items. You agree and acknowledge that Ship My Room will not be held liable for damage or loss of belongings following delivery by Ship My Room.

You may reschedule a pickup or delivery date. If you reschedule a pickup or delivery date or location with at least seven (7) days advance notice of the scheduled pickup or delivery date, there is no additional charge for the rescheduling; reschedules with less than seven (7) days notice may be charged an additional rescheduling fee as listed at https://shipmyroom.com. If you reschedule or cancel a pickup or delivery date or location with less than 2 business day’s notice, Ship My Room will attempt to accommodate your request but may not be able to do so.

Delivery included in “all inclusive” pricing must be within a 10 mile radius of the campus at which the Items were picked up. Delivery outside of said 10 mile radius from campus may be subject to an additional fee as indicated by the pricing schedule.

B. Storage
Your Items will be stored in our third party climate controlled storage facility in Reading, PA.  A “climate controlled facility” does not mean the facility is air-conditioned. A “climate controlled storage facility” is a storage facility with ventilation that maintains a reasonable temperature for storage.

Maximum storage period included in storage service pricing for each Item is four (4) months.

C. Abandonment
In the event that you do not schedule a delivery date for your Items and Ship My Room is unable to charge your card for the additional storage period, and no other arrangements are made with Ship My Room for delivery, pickup or shipping of your Items, the items will be considered abandoned. Ship My Room reserves the right to assume ownership of any abandoned items 10 days post the last date of the standard delivery period for your storage period. Abandoned items may be auctioned or otherwise sold.

9. Shipping

In addition to storage services, Ship My Room coordinates shipping services. We can coordinate the shipping of your Items home for the summer rather than storing them locally. We can also arrange for the shipment of your Items to a storage facility. There are additional charges for this service. Please contact your Ship My Room representative.

Ship My Room is only an intermediary for the receipt and forwarding of your shipped Items. You agree to complete the “Ship from” and/or “Ship to” information correctly within the Ship My Room website when placing your order for shipping services and indicate to the Ship My Room representative at the time of pickup which Items are to be shipped. Ship My Room will transport the Items to as necessary and process the payment for the shipment to your card on file with Ship My Room.

Ship My Room is not liable for the errors or omissions of any shipping carrier. S Delivery dates are not guaranteed but are an estimated arrival date based on standard transit times. However, in the event of damage during shipping, Ship My Room will use its reasonable efforts to assist with any claim against the shipping carrier.

10. Restricted Items

Ship My Room cannot receive, deliver, store or ship dangerous Items. You agree that your Items do not and may not consist of any firearms, hazardous or illegal materials as defined by any federal, state, provincial, or local government in the U.S. Liquid Items, food or other Items that may impose a risk to your or others’ belongings may not be stored or shipped. In addition cash, jewelry and collectables may not be stored or shipped.

Ship My Room reserves the right to refuse storage or shipment of any Item that Ship My Room deems illegal, hazardous, and/or that may otherwise damage equipment or other items. Ship My Room reserves the right to open and inspect any package remitted to it for storage or shipping as Ship My Room or any of its agents or representatives deem necessary.

In the case your Items consist of any of the above prohibited items, you assume all responsibility and liability for such Items and any damages or losses that result from your failure to adhere to these service restrictions. You will indemnify and hold harmless Ship My Room for any damages or liability related to any of your Items.

Lost or Damaged Items

Ship My Room’s liability to you for any boxed Item is up to the amount of $100 or for unboxed Items, up to $0.60 per pound with a maximum of $100. You agree that the released value of each Item is no greater than $100 and that Ship My Room’s liability on any Item is restricted to $100.

Ship My Room will have no liability to you for any Items that do not have clear indications of physical damage to the exterior. Ship My Room will not be liable for internal damage that is concealed within its outer packaging.

Any lost or damaged Items must be reported to Ship My Room within seventy-two (72) hours of delivery. After reporting, you must file a full claim with Ship My Room within ten (10) days after delivery. Claims not filed within ten (10) days post the scheduled delivery date will be considered waived. All completed claims will be processed by Ship My Room and a response issued within 30 days from their receipt. Upon approval of the claim, Ship My Room will disburse the lesser of the following amounts:

  1. The cost of reasonably restoring the Item to its original condition, up to $100
  2. The actual replacement value of the Item, up to $100
  3. For unboxed items: $0.60 per pound moved and stored up to $100 each Item

All damaged Items must be inspected by a Ship My Room representative upon delivery in order to properly inspect and assess the damage. In the case of loss of your Item, you agree to notify the Ship My Room representative upon delivery of the other Items. The missing Items must be noted on the delivery receipt and signed by the Ship My Room representative.

In the case that you are not present during the delivery, the condition as noted on the delivery confirmation as signed by you, your Alternate Contact or the Ship My Room representative will define the existence and extent of the loss or damage.

Ship My Room will have no liability for any damage or loss to the following Items:

  1. Cash
  2. Coins, jewelry, and collectables
  3. Items of intangible or indefinable value
  4. Extremely fragile items (e.g. Glass, mirrors, etc.)
  5. Damage to electronic equipment if not packed in its original manufacturer supplied packaging container and there is no evidence of physical damage or breakage to its packaging container
  6. Inadequately packed items
  7. Concealed and/or internal damage
  8. Unpackaged items, including furniture that is not wrapped and protected
  9. Minor damage caused by normal handling (including, but not limited to scratches, nicks, & cuts)
  10. Damage to outer storage containers (e.g. plastic totes, suitcases, trunks, etc.)
  11. Damage due to natural disasters, acts of terror, acts of warfare, or acts of God
  12. Damage caused to assembled furniture and particleboard
  13. Any box where liquids or food items are stored
  14. Loss or damages occurring while the items are not in the possession of Ship My Room

Ship My Room’s maximum liability for loss, damage, expense or cost incurred are expressly limited by the terms listed within this Agreement and are limited only to the limited storage period during which Items are in the custody of Ship My Room.

12. Warranty Disclaimer and Limitation of Liability

Ship My Room is not liable for any indirect, consequential, special, exemplary, or punitive damages resulting from any use of its services. All Ship My Room services are provided “AS IS” and Ship My Room makes no warranty with respect to the services or the outcome of using the services. Ship My Room disclaims any and all warranties, express or implied, with respect to the services including without limitation any implied warranty of merchantability, fitness for a particular purpose and any warranty arising from a course of dealing or usage in trade. In no event may Ship My Room’s liability to you for any loss, damage, expense or cost incurred in excess of the fees paid to Ship My Room or $100 per Item whichever is greater, even if such remedy should fail of its essential purpose.

Some states do not allow the limitation or exclusions of certain warranties, so the above may not apply to you.

13. Independent Contractors

Ship My Room Does Not utilize independent contractors or vendors to perform its services. 

14. Affiliation

Ship My Room, is a Pennsylvania corporation, and is in no way affiliated with or endorsed by any university or college unless otherwise noted.

15. Pennsylvania Law

Ship My Room, was founded and is controlled in Reading, Pennsylvania. As such, the laws of the Commonwealth of Pennsylvania will govern these Purchase Terms.

16. Policy and Compliance

Upon registering with us for any of our services, you acknowledge and accept the above stated Purchase Terms. Ship My Room reserves the right to make changes to their policies and terms and conditions at any time and will provide you with notice on our website if we do so.

17. Contact Information

To contact Ship My Room with any questions regarding our policies and terms and conditions, please email us at info@shipmyroom.com.

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